PM War Stories #31 - Improving Project Scheduling & Collaboration Through SaaS

Download PMW_0031_PM_on_demand.mp3 (16 MB)

Many project-centric organizations continuously struggle with scheduling projects and communicating ideas and objectives across their project teams.  In today’s competitive economic climate effectively collaborating project details across your organization can provide you the edge you need to deliver superior service to your clients.  In many cases organizations have scattered teams across multiple locations and regions further complicating the dynamics of an organizations portfolio of projects and resource pool.  With that in mind, companies are looking to on-demand technologies, like Software-as-a-Service (SaaS), to quickly address their ability to better organize project schedules and the collaboration of project details across dispersed project teams.

In this episode, we will examine how improving scheduling and collaboration with project management software can help service companies deliver superior customer service, achieve productivity gains, and ultimately gain competitive advantage.

To do this, I’m sitting down with Mark Rogers, the localization project manager of ENLASO.

For those not familiar with the company, ENLASO provides enterprise language solutions including translation, localization, and interpreting services.  Its core multilingual solutions include: Technical Documentation Localization, Web site Localization, Software Localization, Multicultural Marketing, Multimedia Localization, Localization Testing, Consulting and Training, and Language Technology Engineering. In serving clients, ENLASO uses a rigorous linguist selection process and customer-focused account management methodology.

Today Mark will share how ENLASO not only improved visibility, communication, resource planning, customer service, and productivity but also gained competitive advantage by moving from an ad hoc system of spreadsheets, usually not synched, to Clarizen’s on-demand project management software.

Music Notes

1. The opening of the episode – “Collins Avenue”
2. Interview with project manager – “Investigation”
3. The closing of the episode – “Elysium” 

Comments

[Tyson Morrison]

Companies that have been turning to SaaS have been going one step further too, moving to the social project management platforms. I use one such solution, which connects me to my team through social-web type features similar to Facebook or LinkedIn. Now, some managers are resistant to this, just as some have been resistant to SaaS. Just as some were resistant to google docs... as some resisted email... as some resisted the internet... as some resisted cell phones... as some resisted fax machines... New technologies and methodologies have always been resisted. Yet, somehow, these ones I listed have turned out to be successful. The social project management is also bringing success to businesses.
Now, back to the article. With the social-media-like interface that some tools have, the ability for scheduling and collaboration is much more efficient - everyone is connected, all resources are documented.

[Wayne]

Tyson, I think you have it right. People are looking beyond mere technology deployment strategies (e.g., SaaS) and looking how to connect with and more importantly engage with other persons - whether internal or extenral to their organization. While there are a broad array of social media tools, it is best to start with one or two. Get engaged in the conversation and be open to new ideas and perspectives that may transform your PM appraoch, philosophy, processes, etc. The opportunities for learning and growth are tremendous in the social media arena. Hopefully project managers can embrace these tools and help their organizations to do the same. Thanks for the comment.

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